The actual feeling of a roof project at this level is one of the questions we hear most often before signing. The answer is honest, repeatable, and rarely conveyed in marketing material.
Here is what to expect, by phase.
Week 1: The call and the visit
You call. We schedule a visit within five business days. The visit takes two to three hours; one of the founders or a senior project lead conducts it personally. We walk the property, inspect the roof from the ground and via drone, take photographs, and have the conversation about what the home needs.
You should not feel sold to. You should feel listened to.
Weeks 2-3: The proposal
A written specification and quote arrives within seven business days of the site visit. It is itemized to the component level. It is correct to within 8% of the final cost on most projects.
You read it, ask questions, and we revise once or twice as needed.
Weeks 3-6: Contract and pre-construction
The signed contract triggers the rest of the pre-construction sequence. Material is ordered. The permit is filed. The schedule is published.
You receive a written schedule with phase-by-phase dates. You also receive our property-protection plan and the contact information for the project lead.
Weeks 6-30: Lead time (variable by material)
Material lead time runs anywhere from two weeks (designer asphalt) to nine months (custom Ludowici clay). During lead time, we typically complete tear-off, deck repair, re-nailing, and underlayment — leaving the structure dried-in and ready when the field material arrives.
You will not see a slate or clay tile during this phase. You will see ladders, dumpsters, plywood, and a covered roof. The covered roof is intentional and is the longest-running phase of the project on a custom-material order.
Week N to N+8 (typical): Field installation
The visible field material is installed. This is the phase the project looks like a roofing project from the outside. Eight weeks is typical for an 4,000-6,000 sq ft installation; longer for slate or complex geometry.
Daily, you receive: a text from the project lead, 8-15 captioned photographs, and any change-order conversations.
Weekly, you receive: a written summary covering the week and the next.
Week N+8 to N+10: Closeout
After the last field material is set, we conduct internal punch-list inspection, third-party wind-mitigation inspection, and final municipal inspection. The closeout package is delivered within ten business days of substantial completion.
You walk the roof with us at the closeout. Or we walk it for you and bring video. Either is fine.
Months 1, 6, and 12 after handover
Post-completion inspections at 30 days, 6 months, and 12 months. Each is on the schedule from contract; you do not need to remember to call. We bring the photographs from the prior inspection and compare against current condition.
After year one, the annual inspection becomes optional — you can stay on our schedule or move off. Most of our clients stay.
Year 5 and 10
Mid-warranty inspections we offer at no charge. Useful for early-warning of any underlayment or flashing issue before it becomes substantial.
The feeling
The experience is unhurried. The communication is constant. The work is documented. The surprises are managed.
If you have had a previous roof project that did not feel this way, you understand why the description sounds different. If you have not had one, the description is what we have built the practice around delivering.
The shorthand: a roof project should feel like working with a competent professional on a substantial undertaking — not like a sales transaction that ends when the check clears.
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